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What is it

This decision tool helps public servants pick the right engagement technique for the problem at hand, and includes a catalogue of such techniques to apply. 

How to use it

The Guide is designed to assist the Australian Public Service (APS) in choosing the right engagement for the problem at hand. It is made up of two components: the Diagnostic and Catalogue.

The Diagnostic is designed to work hand in glove with the Catalogue. The Diagnostic helps you choose the right engagement type for your problem. Through a series of questions, it prompts you to think about the complexity of the problem, and the time and resources available before recommending the most suitable engagement approach.

The Catalogue then directs you to a number of potential engagement processes that complement the recommended engagement approach.

The Department of Industry, Innovation and Science (DIIS), have developed this tool to accompany the draft APS Framework for engagement and participation, which forms part of the Australian Government’s open government national action plan commitments.

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